About Us

Lounge Outlet24 is an online retail store serving customers within Ireland. Lounge Outlet24 is operated by Ecometra LTD, a company registered in Cyprus under Company Registration Number: HE482778. We offer a selection of apparel, footwear, accessories and everyday fashion items with a focus on clear product information, reliable order handling and responsive customer support.

Store summary:
Store name: Lounge Outlet24
Operator: Ecometra LTD
Company Registration Number: HE482778
Customer support: info@lounge-outlet24.com
Shipping area: Ireland only
Shipping cost: Free shipping within Ireland
Processing time: 1–2 business days
Estimated delivery after processing: 4–7 business days
Total estimated delivery time: 5–9 business days
Return request period: 30 days after receiving the order

Who We Are

Lounge Outlet24 is operated by Ecometra LTD. Our goal is to make online shopping simple, transparent and convenient for customers in Ireland. We present our products with clear descriptions, pricing, available options and delivery information so customers can make informed purchasing decisions before placing an order.

What We Offer

Lounge Outlet24 provides fashion and lifestyle products for customers looking for practical, stylish and accessible items. Product availability may vary, and our catalog may be updated over time based on customer demand, seasonal selection and stock availability.

Order Handling

Orders are reviewed, prepared and processed within 1–2 business days after payment confirmation. Our daily order cut-off time is 3:00 PM Irish Time (Dublin time). Orders placed after the cut-off, on Sundays or on public holidays will be processed on the next available business day.

Shipping

We currently ship orders within Ireland only. Shipping within Ireland is free. There is no minimum order value and no additional shipping cost will be added at checkout.

After processing, the estimated delivery time is typically 4–7 business days. The total estimated delivery time, including processing and shipping, is usually 5–9 business days.

Taxes, Customs and Import Charges

Lounge Outlet24 sells to customers within Ireland. Since Ecometra LTD is registered in Cyprus and both Cyprus and Ireland are within the European Union, customers do not pay separate customs duties or import charges upon delivery for orders placed through our store. The amount shown at checkout is the final amount for the order, including any applicable taxes and shipping costs shown during checkout.

Returns

Customers may request a return within 30 days after receiving the order, subject to the eligibility requirements listed in our Return and Refund Policy. This 30-day return period includes the statutory 14-day cooling-off right and extends it voluntarily to a total of 30 days. Statutory consumer rights remain unaffected.

Customer Support

Our customer support team is available to assist with order questions, shipping updates, product information, return requests, damaged or incorrect items and general inquiries. Please include your order number when contacting us about an existing order.

Our Commitment

We are committed to providing a straightforward shopping experience with transparent policies, accurate product information, secure checkout, clear delivery estimates and reliable communication throughout the order process.

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