Return Policy
This Return and Refund Policy explains how returns, exchanges, cancellations and refunds are handled for orders placed with Lounge Outlet24. Lounge Outlet24 is operated by Ecometra LTD, a company registered in Cyprus under Company Registration Number: HE482778. Please read this policy carefully before placing an order.
1. Return Summary
- Return request period: 30 days after receiving the order
- Refund processing: usually within 7 business days after the returned item has been received and inspected
- Return shipping: customer responsibility unless the item is defective, damaged or incorrect due to our error
- Return address: provided by our customer support team after your return request has been reviewed
- Customer support: info@lounge-outlet24.com
2. Return Period
Customers may request a return within 30 days after receiving the order. This 30-day return period includes your statutory 14-day cooling-off right and extends it voluntarily to a total of 30 days, subject to the eligibility conditions stated below. Your statutory consumer rights remain unaffected.
3. Return Eligibility
To be eligible for a return, the item must be unused, unworn, unwashed, undamaged and in the same condition in which you received it. The item should be returned with its original packaging, labels, tags and any included accessories where applicable.
Items that show signs of use, wear, washing, damage, stains, odours, missing parts or removed tags may not be accepted for return, unless the issue relates to a defective, damaged or incorrect item supplied due to our error.
4. How to Request a Return
To request a return, please contact us at info@lounge-outlet24.com before sending the item back. Please include your order number, the item you would like to return and the reason for your return request.
Please do not send items back without contacting us first, as this may delay the processing of your return.
5. Return Address
Returns must only be sent to the return address provided by our customer support team after your return request has been reviewed. This allows us to assign the correct return location and process your return properly.
The business address listed below is our company address and should not be used as a return address unless our customer support team specifically confirms it for your return.
6. Return Shipping Costs
Unless the item is defective, damaged or incorrect due to our error, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and keeping your return tracking number until your return has been received and processed.
7. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us as soon as possible after delivery at info@lounge-outlet24.com.
Please include your order number and clear photos of the item, packaging, shipping label and the issue you are reporting. After reviewing the case, we will offer an appropriate solution, such as a replacement, return, refund or another suitable resolution.
8. Exchanges
Exchanges may be possible depending on product availability. If you would like to exchange an item, please contact us first so we can check availability and provide instructions.
9. Refund Processing
Once your return has been received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be issued to the original payment method.
Refunds are usually processed within 7 business days after the returned item has been received and inspected. Please note that it may take additional time for your bank, card issuer or payment provider to post the refund to your account.
Where required by applicable consumer law, refunds will be handled in accordance with the statutory refund timelines. We may withhold reimbursement until we have received the returned goods or until you have supplied evidence that the goods have been sent back, whichever is earlier.
10. Non-Refundable Costs
Original shipping costs, if any, may be non-refundable unless the return is caused by a defective, damaged or incorrect item due to our error.
Since shipping within Ireland is free, no standard shipping fee is charged at checkout for deliveries within Ireland.
11. Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@lounge-outlet24.com.
We cannot guarantee that cancellation requests can be completed once an order has already been processed, packed or shipped. If cancellation is no longer possible, you may still request a return after receiving the order, subject to this policy.
12. Statutory Consumer Rights
This policy does not limit your statutory consumer rights. If an item is defective, not as described or incorrect, you may have additional rights under applicable consumer protection laws.
13. Contact Information
If you have any questions about returns, refunds, exchanges, cancellations or your order, you can contact us by email:
Lounge Outlet24
Operated by Ecometra LTD
Company Registration Number: HE482778
Flat/Office 102
19, 1st Apriliou Street
8220 Chloraka
Paphos, Cyprus
Email: info@lounge-outlet24.com
Business hours:
Monday to Saturday, 8:00 AM–7:30 PM Irish Time (Dublin time)