Privacy Policy

This Privacy Policy explains how Lounge Outlet24 collects, uses, stores and protects personal information when you visit our website, place an order, contact us or use our services. Lounge Outlet24 serves customers within Ireland only.

Lounge Outlet24 is operated by Ecometra LTD, a company registered in Cyprus under Company Registration Number: HE482778.

1. Company Information

Lounge Outlet24
Operated by Ecometra LTD
Company Registration Number: HE482778
Flat/Office 102
19, 1st Apriliou Street
8220 Chloraka
Paphos, Cyprus

Email: info@lounge-outlet24.com

Business hours:
Monday to Saturday, 8:00 AM–7:30 PM Irish Time (Dublin time)

2. Information We Collect

We may collect personal information that you provide directly to us when you place an order, contact us, request support or interact with our website.

This may include:

  • name and contact details;
  • billing address and shipping address;
  • email address and phone number, if provided;
  • order details, order history and transaction-related information;
  • payment status and payment-related information;
  • customer support messages and communication history;
  • return, refund, cancellation and complaint information;
  • technical information such as IP address, browser type, device information, operating system, pages visited, referral source, cookies, log files and similar usage data.

3. How We Use Your Information

We use personal information for the following purposes:

  • to process and manage orders;
  • to confirm payments and payment status;
  • to prepare and deliver shipments within Ireland;
  • to provide order confirmations, shipping updates and tracking information;
  • to respond to customer support requests;
  • to handle returns, refunds, cancellations, complaints and disputes;
  • to prevent fraud, abuse and unauthorised transactions;
  • to operate, secure and improve our website;
  • to comply with legal, tax, accounting and regulatory obligations;
  • to send marketing communications where permitted by law or where you have given consent.

4. Legal Bases for Processing

We process personal information only where we have a valid legal basis under applicable data protection laws, including the General Data Protection Regulation (GDPR).

  • Contract performance: to process orders, payments, delivery, customer support, returns and refunds.
  • Legal obligations: to comply with tax, accounting, consumer protection, regulatory and legal requirements.
  • Legitimate interests: to operate our business securely, prevent fraud, improve our website, manage disputes and protect our rights.
  • Consent: for non-essential cookies, certain marketing communications, analytics and advertising where consent is required.

5. Payment Information

Payments are processed through secure third-party payment providers. Depending on the payment method selected at checkout, necessary payment-related information may be shared with the relevant payment provider.

Lounge Outlet24 does not store full credit card numbers or complete payment card details on its own systems. Payment processing is handled by the payment provider selected during checkout and may be subject to that provider's own privacy terms.

6. Shop System, Hosting and Technical Providers

Our online store is operated through technical shop, hosting and service providers. These providers may process personal information such as order information, checkout information, contact details, payment status, delivery information, technical usage data and log files where required to operate the website, provide checkout functionality, maintain security and process orders.

7. Shipping and Order Fulfilment

We share necessary order and delivery information with shipping carriers, fulfilment partners and service providers only where required to process, prepare and deliver your order.

Orders are processed within 1–2 business days. Our daily order cut-off time is 3:00 PM Irish Time (Dublin time). Estimated delivery after processing is typically 4–7 business days. We currently ship orders within Ireland only.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate essential website functions, remember preferences, provide the cart and checkout, secure the website, analyse website performance and, where consent has been given, support marketing or advertising features.

Essential cookies are used to provide the website and its core functions. Non-essential cookies, including certain analytics, advertising, remarketing or tracking technologies, are used only where required consent has been obtained through our cookie banner or cookie settings.

You can withdraw or change your consent through the cookie settings where available. You may also adjust cookie settings through your browser, although some website features may not function correctly if cookies are disabled.

9. Analytics, Advertising and Marketing

Where enabled and where required consent has been provided, we may use analytics, advertising, conversion tracking or marketing tools to understand website performance, measure advertising effectiveness and improve our services.

If you subscribe to marketing emails or promotions, we may use your email address to send updates, offers or product information. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

10. Sharing Personal Information

We do not sell your personal information. We may share limited personal information with trusted service providers where necessary to operate our business and provide our services.

This may include:

  • payment processors;
  • shipping carriers and fulfilment partners;
  • shop system, website hosting and IT service providers;
  • fraud prevention and security providers;
  • analytics and marketing platforms, where permitted;
  • customer support and communication providers;
  • professional advisors, tax advisors, legal advisors and authorities where required.

11. Legal Compliance and Fraud Prevention

We may use or disclose personal information where required by law, regulation, legal process, government request, chargeback investigation, fraud prevention review, dispute handling or to protect the rights, safety and security of Lounge Outlet24, Ecometra LTD, our customers or others.

12. International Data Transfers

Ecometra LTD is registered in Cyprus, within the European Union. Some service providers used for shop operation, payment processing, hosting, analytics, marketing, customer support or technical services may process personal information outside Ireland, Cyprus, the European Union or the European Economic Area.

Where personal information is transferred internationally, we take steps designed to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms required by applicable data protection laws.

13. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, returns, refunds, cancellations, legal compliance, accounting, fraud prevention, dispute handling and business recordkeeping.

When personal information is no longer required, we will delete it or restrict its processing, unless we are required or permitted to retain it by law.

14. Data Security

We use appropriate administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include SSL/TLS encryption, access restrictions, secure systems, monitoring and organisational controls. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

15. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to certain processing;
  • request a copy of your personal information in a portable format;
  • withdraw consent where processing is based on consent.

To submit a privacy request, please contact us at info@lounge-outlet24.com.

16. Right to Lodge a Complaint

If you believe that your personal information has been processed in a way that does not comply with applicable data protection law, you have the right to lodge a complaint with a competent data protection supervisory authority.

For customers in Ireland, this may include the Data Protection Commission: www.dataprotection.ie.

17. Children's Privacy

Our website, products and services are not intended for persons under the age of 18. We do not knowingly collect personal information from persons under 18. If you believe that a person under 18 has provided personal information to us, please contact us so we can review and delete the information where required.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including where our website, service providers, payment methods, shipping processes or legal requirements change. The current version will be available on this website.

19. Contact

Lounge Outlet24
Operated by Ecometra LTD
Company Registration Number: HE482778
Flat/Office 102
19, 1st Apriliou Street
8220 Chloraka
Paphos, Cyprus

Email: info@lounge-outlet24.com

Business hours:
Monday to Saturday, 8:00 AM–7:30 PM Irish Time (Dublin time)